Customer C19 information

We are very much looking forward to re-opening our centre and welcoming all our customers and staff back to Osprey. We are delighted with and humbled by the support we have received while in lockdown

We want to reassure you that we are working hard to provide a safe environment for all in accordance with government and governing body guidance. More detail is available however the basics are as below:

  • Please comply with Government guidance on Covid-19. If you feel unwell follow the guidelines. Temperature checks will be made at reception for all
  • The opening hours and programme will have changed in order to maintain social distancing and allow time for cleaning in all areas of the centre. Some activities are temporarily suspended
  • Pre-Booking (up to seven days in advance for one session per day) for most activities is recommended – sessions will be time regulated so plan to be on-time (but not early). The carpark will be the holding area so access will be from the start of the session times
  • Do bring PPE if you feel you require it. Water and snacks from vending will be available. Swimmers bring a bag to take all your clothes to poolside.
    Social distancing measures will be in place including, time limited sessions, booking, queuing and one way systems
  • There will be an enhanced cleansing regimen with sanitisers and cleaning materials available to customers and being used by trained staff throughout the centre. Air flow throughout the building will be maximised
  • We would prefer ‘cashless’ payment where possible – memberships or card transactions are preferred
  • Please arrive prepared – ‘beach ready’ for the swimmers and workout ready for the classes and gym. Toilets are available to all but showers will be for swimmers only
  • Gym use does not have to be booked however see the opening times and be prepared to adapt your routines to allow distancing – ask if you need new ideas
  • Swimming will be lanes in the week and family/open swimming on the weekend. Booking for the family sessions is required – session times are 45mins to ease flow. 8’s and under is a 1:1 ratio. Further information on returning to the pool, is available in this document from Swim England
  • Your feedback is important – get in touch if you any comments

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